Policy & Terms
Privacy Policy
Mystery Lane values your privacy and strives to protect your personal data. In this policy, we explain how we collect, use, and store your information in connection with our services.
What personal data do we collect?
We collect the following information when you make a booking with us:
- First name
- Last name
- Phone number
- Email address
This information is used to manage your booking and communicate with you when necessary.
Why do we collect personal data?
We use your data for the following purposes:
- To manage and confirm your booking.
- To create a user profile in our system that links your booking to you.
- To contact you if there are any questions regarding your booking.
Please note that the user profile created is for internal use only and is not accessible for you to log in or use.
How do we store your data?
- Your personal data is stored on servers in Finland, ensuring high security and compliance with the EU’s General Data Protection Regulation (GDPR).
- We keep it only as long as needed for the purposes outlined or to meet legal obligations.
Do we share your data with third parties?
We never share your personal data with third parties, except when required to fulfill a legal obligation or to manage technical solutions, such as payment and booking systems.
Your rights
You have the following rights regarding your personal data:
- Access to your data: You have the right to request a copy of the information we hold about you.
- Correction: You can request that incorrect or incomplete data be corrected.
- Deletion of data: You have the right to request that we delete your personal data. Contact us at info@mysterylane.se to make such a request.
Cancellation policy
At Mystery Lane, we strive to make your booking experience as simple and flexible as possible. Here, we outline our cancellation policies.
How do I cancel my booking?
You can cancel your booking by contacting us via email:
info@mysterylane.se
Cancellations can be made at any time up to your booked time without any fees.
Payment
- You pay for your booking when you are on-site.
- We accept payment via card and Swish—we do not accept cash.
Frequently asked questions
- Does it cost anything to cancel?
No, canceling is completely free. - Can I modify my booking instead of canceling?
If you’d like to change the date or time of your booking, contact us at info@mysterylane.se, and we’ll help you.